Refund policy

Ordering Information

Individuals can order 9th House Press titles through this website, through your local independent bookstore, and occasionally through pop-ups and community events via our Street Teams. 

Bookstores
We invite bookstores to visit www.9thhousepress.com/wholesale to set up a trade account. Once set up, orders can be placed through our website, CataList, or Edelweiss. Please note: We do not sell to Amazon or Indigo. 

We do not offer customer service over the phone. Please email us at hello@9thhousepress.com to inquire about Media, Review, or Academic copies, or  any other questions. We’ll be pleased to help.

All orders must be prepaid. Credit cards accepted. All Canadian orders are subject to 5% sales tax. In these volatile times, prices are subject to change without notice. Please check our website, CataList or Edelweiss for up to date pricing.

Discounts
Standard trade discount, any quantity, no returns: 45%

Bulk buys/Book Clubs: 10% off retail price (min.5 copies of the same title). Book club discounts cannot be combined with other offers, except for free shipping on orders over $100.

Preorders
When you purchase a pre-order, we will take full payment and, barring unforeseeable emergencies, your item will arrive prior to the listed publication date. You may cancel a pre-order any time prior to shipping. We will give at least 24 hours notice that your order is being prepared to ship.

Shipping
Canada and USA: flat rate $10CAD 
International: flat rate $30CAD (two title minimum) 
Orders over $100 qualify for free shipping

Returns
Due to the high cost of shipping, we do not offer returns or exchanges. All sales are final with no returns, refunds, or exchanges. At our discretion, items may be replaced if damaged in transit. Contact hello@9thhousepress if there is a problem with your order. If the order is shipped into the European Union, you have the right to return your order within 14 days, for any reason and without a justification, but you pay for the shipping costs.

Once we’ve received and inspected your return, we’ll let you know if the refund is approved or not. If approved, we’ll refund your original payment method within 5 business days. Please allow up to 15 business days to see the refund on your credit card statement. 

All of our books are printed in Canada on 100% post consumer recycled paper. 
Accessible e-books are coming soon to our website.

Damages and issues
Please inspect your order upon receipt and contact us immediately if the item is defective, damaged, or if you receive the wrong item, so that we can evaluate the issue and make it right. Issues must be reported within 14 days of purchase.

We will need to see:

• photos of packaging damage

• photos of item damage or shipping error

• your order number, the name you ordered under, and address on the order

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too. 

If more than 15 business days have passed since we’ve approved your return, please contact us at hello@9thhousepress.com.

European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the legal right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase. Return shipping is the responsibility of the buyer.